Spring Promotion- seating is limited in Syracuse, Utica & Binghamton
Greater profitability, loyal customers and engaged employees are objectives for every organization that has embraced the concept of the service value chain. It’s become accepted wisdom that long-term, sustainable profit and growth are derived from customer loyalty, loyalty comes from positive customer experiences, and those experiences are created consistently only by engaged employees. Read more here:
We are focused on transformational performance changes in individuals and organizations, and we believe that all learning is a journey. In order to engage in their learning, participants need a pathway to navigate their individual journey. The Performance Change PathwayTM is a structured learning and development process that ensures participants have a consistent experience.
The Performance Change PathwayTM encompasses ﬁ ve key components: Input, Awareness, Experience, Sustainment, and Output. We believe these components are essential to the design and delivery of our programs and they formulate a continuous learning path for participants.